Effective November 01, 2024

General

MachineGlass ICT respects your privacy and is committed to protecting the Personal Data (defined below) that you share with us or that we collect about you. This Privacy Policy (“Policy”) describes how we use and with whom we share your Personal Data, which we collect when you browse our website (“Website”), when we provide services that you request (“Services”) or when you establish an account with us (“MachineGlass ICT”), or when you choose to provide us with your Personal Data through the Website or via applications (“Apps”), used in conjunction with the Website. In the Policy, you will also find important information about your privacy rights, so please read the Policy carefully.

Data Controller

This notice describes our Privacy Policy. By visiting this website or any other websites operated by MachineGlass ICT s, (collectively, the “Site”), you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Policy (which appears above) and review any changes that have been made since your last visit to the Site.

Throughout our years of operation, we have developed relationships with our customers based on respect and integrity. MachineGlass ICT knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy is posted to demonstrate our commitment to online security and quality customer service practices.

What data we collect and how we use it.

Data about your use of the Website

We always improve our website and user experience. Therefore we have to know what information on the Website is most interesting for visitors, from which cities visitors come to our Website, how often visitors return, which browsers they use, on which devices the Website is browsed, what is their IP address, how you move, click or scroll around our Website, etc.

As you navigate through the Website and/or use our Apps or Services, certain information can be collected without your actively providing the information using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream, website scripts). Your internet browser or mobile device automatically transmits some of this information, such as the URL of the website you browse or just came from and the Internet Protocol (IP) address and the browser version your computer or mobile device is currently using; the date and time you access the Website and the pages that you access while visiting the Website.

We use third-party tools to collect and analyze the use of our website – Google Analytics, Dialog Tech, Yelp, Twitter, YouTube, and Facebook performance metrics services. Legal basis to collect that data is a necessity to perform our service to provide you with our Website and our legitimate interest to improve it.

Provision and Improvement of Services

Account and billing details

We may collect and use the information you provide to us, such as your e-mail address, phone number, first and last name, or any other information you give us by filling in forms on the Website, or by corresponding with us, to set up your Service account and provide you with access to our Services.

We will also collect and use the number of users associated with the Services you ordered, the subscription date and type, duration of use of your Subscription.

For billing purposes, we collect the address, city, zip code, State, and Country.

That data is necessary to set up and provide Services to you and collect payments for our Service. The legal ground to process such data is a necessity to perform our agreement with you regarding the use of our services.

Technical data regarding use of the service

When you use certain features of our Services, we may see technical details, such as from which device you are connecting, what steps you take at the Service, where you are located, what is the bandwidth of your connection, time and duration of your activity. This allows us to provide real-time monitoring of the performance and quality of our Service and instantly provide support when we see that it is needed.

This data is necessary for us to perform our contractual commitments to you regarding the quality and performance levels of our services.

Data we process on your behalf

When you use our Services you may insert, generate, upload any information you decide is necessary for your business purposes. The scope and type of data depend on the type of your business and on the features you use. It may lude information on your employees, customers, suppliers, tasks, assets, schedules, accounting, orders, delivery, assets, etc.

In relation to that data we act as a data processor and our commitments regarding the processing of such data are governed by a special agreement on data processing, which you may access through your account.

You are responsible for compliance with any privacy laws applicable to your processing of data via MachineGlass ICT services.

Direct Marketing

We use your email you provide during registration or when you subscribe to our news for the purpose of sending you MachineGlass ICT updates, offers, and other marketing material. We may also ask you to complete a customer survey.

Legal basis to use such data is our legitimate interest to advertise and grow sales of our Services.

You may disagree with such use of your email at any time by contacting us and ask to remove you.

Personal Information Collected

The information we learn from customers helps us personalize and continually improve your experience with MachineGlass ICT. You can always choose not to provide information, even though it might be needed to make a purchase. Here are the types of information we gather.

Information You Give Us: You provide most such information when you search, buy, request information, or communicate with us by email or phone. We receive and store any information you enter on the Site or give us in any other way. You can choose not to provide such information. We use the information that you provide for such purposes as responding to your requests, improving our stores, and communicating with you.

Cookies: Cookies are alphanumeric identifiers that are transferred to your computer through your web browser to enable systems to recognize your browser and to provide certain features. Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the internet; device, and connection information such as your browser type and version; operating system and platform; and the URLs which lead you to and around the Site including the date and time. You can generally set your browser to reject cookies or to notify you when you are sent a cookie. Software is also available from third parties which will allow you to visit the Site without providing this information.

Use of Information Collected

We use this information in an effort to improve your experience on the Site, to provide services to you, and to communicate with you about information that you request. We may also use this information to help us target specific offers to you, to help us develop and improve the Site, and to tailor the Site to your interests. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

Service Providers: We may employ other companies or individuals to provide certain services to or on behalf of us such as analyzing customer lists and data, or performing marketing or consulting services. These third parties (“Service Providers”) will only have access to the information needed to perform these limited functions on our behalf and are required to provide your Personal Information with at least the same level of protection and security as we use on this Site. Such Service Providers are prohibited from using your Personal Information for any purpose other than that for which such party was engaged by us and/or as stated in this Privacy Policy. Any Service Providers that use data received from us may only do so in accordance with this Privacy Policy.

Related Companies: We may share your postal and e-mail address, telephone number(s), customer preferences, and purchase history with other subsidiaries of our parent company, MachineGlass ICT Franchise Systems. We will never share any credit card information which you have given to us with any of these related companies.

Shippers: On rare occasions, your name, telephone number, and shipping information must be provided to third-party shippers such as UPS, FedEx, and the United States Postal Service to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or businesses. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that we or substantially all of our assets are acquired, customer information will of course be one of the transferred assets.

Law Enforcement and Protection of Users: We release accounts and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of MachineGlass ICT, our users, or others. This inludes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not lude selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

Aggregate Information: We provide aggregate information to some of our business partners. This information is used in a collective manner and does not identify you individually in any way. We collect and share aggregate information in order to know more about the general profile of our customers so that we can improve your experience with MachineGlass ICT.

Links to Third Party Sites: The Site may contain certain links to third-party websites, such as our vendors’ websites and links to other websites intended to facilitate our customers’ shopping experience. We are not responsible or liable for the privacy practices or content found on these websites. We recommend that you check the privacy policy of each website you visit. Links to third-party websites are provided solely for your convenience and any submission of data to such websites shall be at your sole risk.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Children and Privacy

The Site is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Policy or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. MachineGlass ICT does not sell products to persons under the age of 18.

Security

We take precautions to protect your information. When you submit sensitive information via the Site or any other way, your information is protected both online and offline.

While the Site utilizes industry-standard firewall technology to allow for the protection of potentially sensitive Personal Information online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Conditions of Use, Notices, and Revisions

If you choose to visit the Site, your visit and any dispute over privacy are subject to this Privacy Policy. If you have any concerns about privacy at the Site, please contact us with a thorough description, and we will try to resolve it. We may email periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

MachineGlass ICT reserves the right to edit any comment/testimonial as we see fit. We also reserve the right to publish as we see fit.

This Website Uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to the Site. It could mean that we advertise to previous visitors who have not completed a task on the Site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Of course, any data collected will be used in accordance with our own Privacy Policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.